Multibet ABOUT FAQ
Deposit
Why is my deposit not reflecting? Check bank confirmation or network issues. Contact [email protected]—resolved in 5 minutes with transaction ID.
Download App
Can I download the app on multiple devices? Yes, use the same account across devices. Syncs bonuses automatically—no extra registration needed.
What devices support the app download? Compatible with Android 5.0+ and iOS 12+. Check your device settings before downloading for smooth installation.
Are there additional features in the app compared to the website? Promote app-specific benefits (e.g., live notifications).
How do I download the app on my phone? Guide users to the app download process for Android/iOS.
Is the app available for both Android and iOS? Clarify device compatibility to avoid confusion.
Why can’t I install the app after downloading? Address common installation issues (e.g., permissions, region).
Each Bonus
What if I exceed bonus wagering? Extra bets count towards next bonuses. Track in app—maximize your wins!
What if bonus doesn't credit? Refresh app or contact live chat. Usually fixed in 5 minutes—24/7 support!
What is a wagering requirement? Bet the bonus amount 30 times before withdrawal. Slots contribute 100%—easy to meet!
Can bonuses be used on all games? Yes, but contribution varies: Slots 100%, Table Games 50%. Check terms.
What is the cashback bonus percentage? Up to 5% on weekly deposits. Auto-credited every Monday—boost your balance!
How long is the bonus valid? Bonuses expire in 30 days. Use them soon—check "My Bonuses" for details.
Can I withdraw bonus money immediately? No, meet wagering requirements (e.g., 2x bonus). Withdraw winnings after fulfillment.
Games
How do bonus rounds work in games? Triggered by symbols—multiply wins up to 10x. Check game rules for details.
Login & Register
How do I get help during registration? Click "Live Chat" icon—available 24/7. Agents guide you step-by-step.
Why is email mandatory for registration? For bonus alerts and recovery. Use a valid one—verification takes 1 minute.
Can I register with Google or Facebook? Yes, click "Social Login" for quick signup. Link your account for seamless access—no password needed!
What if my password doesn't meet the requirements? Use 8+ characters with letters, numbers, and symbols. Try again or contact support for tips—easy fix!
Can I change my registered email or mobile number? Yes, log in, go to “Profile Settings,” and update after KYC verification—contact support to confirm.
How long does it take to verify my account? KYC verification takes 1-24 hours after uploading ID proof, slightly longer during holidays.
What if I forgot the mobile number I used to register? No worries! Use “Forgot Password,” enter your registered email, and follow the verification link to recover.
How do I register/Sign up? Visit the site, click “Register,” enter your mobile number, email, and password, then verify with OTP. Start in minutes!
Service & More
What if I suspect unauthorized access to my account? Contact support immediately to freeze your account. They’ll enable two-factor authentication after verification.
How do I report a bug in the betting platform? Submit details via the “Feedback” tab or email support with screenshots and a description of the issue.
How can I escalate a complaint if not resolved by support? Request escalation via email or live chat. A senior agent will review and respond within 48 hours.
How can I resolve a login issue if my account is locked? Contact support via live chat or email with your account details. They’ll unlock it after verifying your identity.
How do I verify my phone number with customer support? If SMS verification fails, support can manually verify via call or alternate number provided by you.
Can I get help with account verification through customer support? Yes, support guides you through uploading PAN card, Aadhaar, or other ID documents. Verification takes 24-48 hours.
What should I do if I forget my account password? Click "Forgot Password" on the login page, enter your registered email or phone, and follow the reset link sent via SMS/email.
How long does it take to get a response from customer support? Live chat responds within 1-3 minutes, emails within 24 hours, and WhatsApp queries within 10-15 minutes.
How can I contact customer support if I face an issue? Reach out via 24/7 live chat, email, or WhatsApp. Support is available in English and Hindi for quick assistance.
Withdraw
What documents are needed for withdrawal verification? Aadhaar/PAN and bank statement. Upload in "KYC"—approval in 1-24 hours for secure payouts.
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